PURCHASING INFORMATION
1. POSTAGE & DELIVERY
Each ENYALYË piece is made to order and dispatched with care from our studio in Chesham, England.
We currently ship within the United Kingdom, to the United States, and across Europe. Subscribe to our newsletter to be the first to know when we open shipping to our wider international community.
For UK and EU customers, a flat delivery fee applies at checkout. As we work with different couriers depending on availability and delivery experience, this fee may vary slightly between orders. Thank you for your understanding.
All UK orders over £75 ship free.
We aim to dispatch every order within 1–2 days of payment. Once you receive your dispatch confirmation email, please allow:
- 3–5 working days for delivery (UK)
- 3–7 working days for delivery (EU)
Shipping to the USA (Incl. Delivery Times)
We ship to all US states via FedEx International Connect Plus, with delivery in 3–5 business days from dispatch.
Shipping: $45 on orders under $300. Complimentary on orders of $300 and above.
All prices on our US store include applicable import duties. There are no additional charges on delivery.
Tracking is provided automatically by email once your order is dispatched.
Please note that delivery times may vary due to factors beyond our control. While we're not liable for these delays, we're always happy to help track down an order if needed.
Tracking
We'll let you know as soon as your parcel has been dispatched, along with your tracking number.
2. RETURNS & EXCHANGES
Our returns and exchange policy applies to products purchased through the ENYALYË online store, for customers in the UK, EU and USA alike.
If you're not completely satisfied with your purchase, you have 14 days from the date of delivery to let us know (hello@enyalye.com) whether you'd like to return your item for a full refund, or exchange it for another piece. Your item must be on its way back to us within this 14-day window.
Please allow 7 days for processing once your return arrives, and note that we're unable to refund the cost of returning items to us. Do take care when packaging your return, as we're unable to refund items that arrive back with us broken.
Candle refills
As these can't be resold once used, we don't ask for them to be returned. If your refill arrives damaged, or doesn't burn as it should, simply let us know and we'll arrange a replacement or refund, no return necessary.
RETURN ADDRESS
15 Missenden Road, Chesham, England, HP5 1JL
All items must be returned unused, unaltered and in their original packaging.
Exchanges are subject to product availability, though we'll always do our best to get you the piece you want as soon as possible, and we cover the cost of sending your replacement.
3. CONTACT
If you have any questions or enquiries, please don't hesitate to reach us at hello@enyalye.com.