TERMS & CONDITIONS
These Terms & Conditions ("Terms") govern your use of our website (www.enyalye.com), including any purchases made through it. By accessing or using our website, you agree to these Terms. If you do not agree, please refrain from using our website.
1. GENERAL INFORMATION
Company Details
Registered Name: ENYALYË LTD
Registered Address: 158 St. Pauls Road, Birmingham, England, B12 8LZ
Company Number: 15596138
Email: hello@enyalye.com
Acceptance of Terms
By using our website, you confirm you are at least 18 years old, or are using the site with the involvement of a parent or legal guardian. These Terms apply to all users of the website.
Changes to the Terms
We may update these Terms from time to time. Continued use of the website following any changes constitutes acceptance of those changes. Orders already placed will be honoured under the Terms in effect at the time of order.
Severability
If any provision of these Terms is found invalid or unenforceable by a court, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full effect.
2. PRODUCT INFORMATION
Product Descriptions
Due to the handcrafted nature of our glass vessels and perfumed candles, the piece you receive may vary slightly from the image viewed on our website; small variations in colour, shape or finish are part of what makes each piece unique.
We make every effort to ensure accurate descriptions and colours, though on-screen colours may vary slightly depending on your device. We do not warrant that product descriptions or other website content are entirely error-free.
Pricing
Prices are displayed in British Pounds (£), US Dollars ($) or Euros (€) depending on your location. UK and US prices include applicable taxes and duties unless stated otherwise. Prices are subject to change without notice, but changes will not affect orders already confirmed.
For EU customers, we are not currently VAT-registered in any EU member state. As such, the courier may request payment of applicable import VAT or duties on delivery.
3. ORDERS AND PAYMENTS
Placing an Order
To place an order, add your chosen item(s) to your cart and proceed to checkout. By placing an order, you agree to pay the total amount shown at checkout.
Order Confirmation
You'll receive an email acknowledging receipt of your order. This acknowledgment does not itself confirm acceptance, we reserve the right to cancel or amend an order due to stock limitations, pricing errors, or suspected fraud, and will notify you by email if this happens.
Payment Methods
We accept Visa, Mastercard, American Express, and PayPal. All transactions are processed securely, and we do not store your payment details.
Payment Issues
Where a payment issue arises, we reserve the right to delay or cancel the affected order, and will notify you by email.
4. SHIPPING AND DELIVERY
Shipping Locations
We currently ship to the United Kingdom, the United States, and Europe. Restrictions may apply to certain locations.
Shipping to the UK & EU (Incl. Delivery Times)
Orders are dispatched within 1–2 days of payment, subject to stock. Once dispatched, please allow:
- 3–5 days for delivery (UK)
- 3–7 days for delivery (EU)
UK orders over £75 ship free.
Shipping to the USA (Incl. Delivery Times)
We ship to all US states via FedEx International Connect Plus, with delivery in 3–5 business days from dispatch.
Shipping: $45 on orders under $300; complimentary on orders of $300 and above.
All US prices include applicable import duties; there are no additional charges on delivery.
Tracking is provided automatically by email once your order is dispatched.
Delivery times may vary due to factors outside our control. We are not liable for such delays but will assist with tracking where needed.
General Shipping Costs
We charge a flat delivery fee to account for fluctuations in courier rates and the occasional need to use an alternative courier to get your order to you as quickly as possible.
5. RETURNS, CANCELLATIONS AND REFUNDS
Your Right to Cancel (UK & EU Customers)
If you are a consumer based in the UK or EU, you have a legal right to cancel your order within 14 days of receiving your goods, without needing to give a reason, under the Consumer Contracts Regulations 2013 (UK) and the Consumer Rights Directive (EU). To exercise this right, notify us within 14 days of delivery, then return the item to us within a further 14 days of that notification.
This legal right does not apply to: (a) goods that are sealed for health or hygiene reasons and have been unsealed after delivery, including opened candle refills; or (b) items made to your personal specification, such as bespoke or personalised orders.
Our Returns Policy (All Customers)
Beyond the legal right above, we offer all customers, in the UK, EU, and USA, the option to return an item within 14 days of delivery for a full refund or exchange, provided it is unused, unopened, and in its original packaging. Your item must be on its way back to us within this 14-day window.
Please contact us at hello@enyalye.com to initiate a return. We are unable to cover the cost of returning an unwanted item to us, though we will cover the cost of shipping a replacement if you choose to exchange. Please package returns carefully, as we're unable to refund items that arrive back with us damaged.
Faulty, Damaged or Incorrect Items
If an item arrives faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund, regardless of whether packaging has been opened. This applies to candle refills too, if a refill is damaged in transit or fails to burn correctly, contact us and we'll arrange a replacement or refund without requiring the item to be returned. UK customers are protected under the Consumer Rights Act 2015; EU customers under equivalent EU consumer protection law; we extend the same standard to our US customers as a matter of company policy.
Refunds
Refunds are processed within 14 days of us receiving a returned item, to your original payment method. Returned items must be unused, in original packaging, and accompanied by proof of purchase.
Exchanges
We're happy to offer exchanges where you're not fully satisfied with your piece, subject to stock availability. We'll always do our best to get you the item you want as quickly as possible.
Exceptions to Returns
Certain items cannot be returned for change-of-mind reasons, including opened candle refills and any custom or personalised orders, for the hygiene and bespoke-goods reasons set out in 5.1. This does not affect your right to a remedy under 5.3 if such an item is faulty, damaged, or not as described.
6. INTELLECTUAL PROPERTY
Ownership
All content on enyalye.com; text, graphics, logos, images, and software, is the property of ENYALYË LTD or its content suppliers, and is protected by intellectual property law.
Use of Content
You may not reproduce, distribute, or create derivative works from any part of this website without our explicit written permission.
7. LIABILITY AND DISCLAIMER
Warranties
We do not make representations or warranties regarding the accuracy or completeness of information on this website, or on any linked third-party websites.
Limitation of Liability
To the fullest extent permitted by law, we exclude liability for indirect, incidental, or consequential damages arising from your use of this website. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot be excluded or limited under applicable law.
Force Majeure
We are not liable for failure or delay in fulfilling our obligations where this arises from events beyond our reasonable control, including natural disasters, strikes, or transportation disruptions.
8. PRIVACY
We are committed to complying with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). For details on how we collect, use, and store your personal data, please see our Privacy & Cookies Policy.
9. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
10. CONTACT INFORMATION
For questions about these Terms, contact us at hello@enyalye.com.