New pieces and collections are sometimes released as pre-order first; it's how we get new work to you as soon as it's ready, rather than waiting for a full stock run. Once a piece proves popular (and isn't part of a limited edition), it usually moves to regular, always-available stock.

• Payment is taken in full when you place your pre-order.
• Pre-orders typically ship within 2–4 weeks.
• You can cancel any time before dispatch for a full refund, and once it's dispatched, our standard 14-day return window applies just like any other order.
• If production runs later than expected, we'll email you an updated estimate and the option to cancel for a full refund.

As a first step, please check your Spam/Junk folder, as it is likely your confirmation email may have automatically been filed there.

Please bear with us in the first 48 hours, as we process your order! We're a small family-owned brand and will process your order within 48 hours.

If you cannot find your confirmation email, please email us at hello@enyalye.com, and we will send you another confirmation email.

You can use a wide range of payment methods at checkout, including:

• Major credit and debit cards (Visa, Mastercard, American Express)
• Digital wallets like Apple Pay, Google Pay, and Shop Pay

If you don’t see your preferred payment method, please contact us, and we’ll be happy to assist!

We're so incredibly happy when someone appreciates our products! Our team are hard at work, handcrafting the products you want. Our products are typically available by pre-order. Please check our product pages to see if a new batch is available for pre-order.

Once available, please register a pre-order and we will send the product out to you, as soon as possible, which will be a few weeks at most!

For security reasons, it is not possible to change the delivery or billing address, once an order has been placed.

However, once you've received your tracking information, you can contact the courier and see whether they can arrange for an alternative delivery option (e.g. collect from a local depot or post office).

Absolutely! In most cases you'll shop as a guest.

You're also welcome to create an account any time, to track your orders and arrange returns more easily. Once we launch our Subscription service, your account will also let you receive your favourite scented refills at a frequency that suits your burning habits.

We're sorry to see you go. Email us at hello@enyalye.com and we'll close your account for you within 30 days, in line with data protection requirements. No further action needed on your end.

Every ENYALYË vessel is designed to be refilled again and again, so once your candle burns down, there's no need to buy a whole new piece. Just order one of our natural wax refills, either in the same scent or something new to try, and pop it straight into your existing vessel.

It's a simple switch. Let your vessel cool completely, gently remove what's left of your old candle, and fit your new refill in its place. Full step-by-step guidance is on our Candle Etiquette page.

We designed ENYALYË this way on purpose; fewer things bought, fewer things thrown away, and a beautiful piece that gets to stay in your home rather than end up in a landfill.

Our entire product range is currently listed on our online website enyalye.com.

We are working towards having our products stocked with affiliates and department stores internationally. Please subscribe to our newsletter, to be the first to know when you can find our products stocked at your favourite department store! 

Yes absolutely! Please visit our Vessels & Candles page to browse both our candles and vessels, where you can purchase a glass vessel without a candle.

Our team are currently working on the design and development of a 'Discovery Set', which we'll make available on our store, as soon as possible.

In the meantime, if you'd like a few samples, we'd be delighted to send some out to you!

Please drop us an email at hello@enyalye.com, and we'll be sure to get some perfumed samples over to you!

Burn times will always depend on the conditions of use however, as a general rule of thumb and when Candle Etiquette is followed, candles should last between 50 - 60 hours.

Please see our Candle Etiquette page, for some guidance on how to get the most out of your candle.

Please follow guidance provided on our Candle Etiquette page to get the most out of your candle.

Please also note, we use completely natural wax blends and only the most premium oils and Absolutes. Our candles are non-toxic and may have a reduced scent throw, when compared to low-quality, toxic alternatives, which use paraffin wax and fragrance oils. Both of which are synthetic compounds and will release toxins into your living spaces.

We are committed to using only natural, locally sourced waxes. Our current blend is a Rapeseed and Coconut blended wax.

We now and will always refuse to use paraffin wax, which releases toxic compounds and potentially harmful chemicals into you living spaces, reducing the air quality.

All of our products are manufactured and assembled in the United Kingdom, by our skilled team of designers, artisans and dreamers.

Yes! We currently ship to the United Kingdom, Europe (including Switzerland, Norway, Iceland and several neighbouring territories), the United States, Canada, and a number of International destinations including Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, and several Gulf states.

Our retail partner, Wolf & Badger, also ships globally, so if you're outside these regions, you can find ENYALYË there in the meantime.

Please subscribe to our newsletter to be the first to know when we open shipping to more of the world.

Most of our pieces are ready to ship and leave our studio within 1–2 days of your order. Some designs, particularly newer or larger pieces, are handcrafted to order in small batches, which can take a little longer; where this applies, it'll be noted on the product page.

Once dispatched, please allow:

• 3–5 working days for delivery (UK)
• 3–7 working days for delivery (EU)
• 3–5 business days for delivery (USA), via FedEx International Connect Plus

You'll receive tracking information by email as soon as your order is on its way.

For UK orders over £75, shipping is free.

Below that, and for all EU orders, a flat delivery fee applies (£10 UK / £20 EU) to help us offer fast, reliable courier options.

For US orders: $45 on orders under $300, and complimentary on orders of $300 and above.

For Canada: $65 CAD on orders under $420 CAD. Complimentary on orders of $420 CAD and above. Thanks to the Canada-UK Trade Continuity Agreement, most orders incur no import duty. Delivery typically takes 3–5 business days from dispatch.

For all other international orders: A flat £35 fee is applied to all orders. Import duties and taxes aren't included in International pricing and may be collected by the courier on delivery. Delivery times vary by destination.

UK: We are not currently VAT registered and so will not be collecting VAT, until we're required to do so.

EU (incl. Switzerland, Norway, Iceland, and several neighbouring territories): Payment for taxes and duties may be required on delivery. We do not currently collect these at checkout.

USA: All prices include applicable import duties, there are no additional charges on delivery.

Canada: Thanks to the Canada-UK Trade Continuity Agreement, most orders incur no import duty.

All other markets: Import duties and taxes aren't included in International pricing and may be collected by the courier on delivery.