As a first step, please check your Spam/Junk folder, as it is likely your confirmation email may have automatically been filed there.

Please bear with us in the first 48 hours, as we process your order! We're a small family-owned brand and will process your order within 48 hours.

If you cannot find your confirmation email, please email us at hello@enyalye.com, and we will send you another confirmation email.

You can use a wide range of payment methods at checkout, including:

• Major credit and debit cards (Visa, Mastercard, American Express)
• Digital wallets like Apple Pay, Google Pay, and Shop Pay

If you don’t see your preferred payment method, please contact us, and we’ll be happy to assist!

We're so incredibly happy when someone appreciates our products! Our team are hard at work, handcrafting the products you want. Our products are typically available by pre-order. Please check our product pages to see if a new batch is available for pre-order.

Once available, please register a pre-order and we will send the product out to you, as soon as possible, which will be a few weeks at most!

For security reasons, it is not possible to change the delivery or billing address, once an order has been placed.

However, once you've received your tracking information, you can contact the courier and see whether they can arrange for an alternative delivery option (e.g. collect from a local depot or post office).

Absolutely! In most cases you will shop as a guest.

Once we launch our Subscription service, you'll be able to create an account, to receive your favourite scented refills at a frequency that suits your burning habits!

Our entire product range is currently listed on our online website enyalye.com.

We are working towards having our products stocked with affiliates and department stores, both in the UK and internationally. Please subscribe to our newsletter, to be the first to know when you can find our products stocked at your favourite department store! 

Yes absolutely! Please visit our Vessels & Candles page to browse both our candles and vessels, where you can purchase a glass vessel without a candle.

Our team are currently working on the design and development of a 'Discovery Set', which we will make available, via our online website, as soon as possible.

We do not send samples upon request. However, you will receive two free samples with every order of a glass vessel and scented candle.

Burn times will always depend on the conditions of use however, as a general rule of thumb and when Candle Etiquette is followed, candles should last between 50 - 60 hours.

Please see our Candle Etiquette page, for some guidance on how to get the most out of your candle.

Please follow guidance provided on our Candle Etiquette page to get the most out of your candle.

Please also note, we use completely natural wax blends and only the most premium oils and Absolutes. Our candles are non-toxic and may have a reduced scent throw, when compared to low-quality, toxic alternatives, which use paraffin wax and fragrance oils. Both of which are synthetic compounds and will release toxins into your living spaces.

We are committed to using only natural, locally sourced waxes. Our current blend is a Rapeseed and Coconut blended wax.

We now and will always refuse to use paraffin wax, which releases toxic compounds and potentially harmful chemicals into you living spaces, reducing the air quality.

All of our products are manufactured and assembled in the United Kingdom, by our skilled team of designers, artisans and dreamers.

Unfortunately, we are currently only able to ship to customers within the United Kingdom (UK). 

We hope to make our products available to our international community asap. Please subscribe to our newsletter, to be the first to know when we're ready to ship internationally! 

We are currently collecting pre-orders. Please bear with us, as we prepare your product! We're a small family-owned brand and aim to ship in 2 - 4 weeks. This is because we make our product in small batches, as each piece is handcrafted.

Once processed, orders will typically take 3 -5 business days to get to you. We aim to work with the best couriers and so rest assured, we will do everything within our power to get you your product(s) asap!

Delivery details will be provided in your confirmation email.

For orders over £150, we will provide free shipping. However, for orders below £150, a flat fee of £10 will be added at checkout.

This helps us flex between couriers, to get your products to you as quickly as possible.