PURCHASING INFORMATION

1. POSTAGE & DELIVERY

Each ENYALYË piece is made to order and dispatched with care from our studio in Chesham, England.

We currently ship within the United Kingdom, to the United States, Canada, across Europe (including Switzerland, Norway, Iceland, and several neighbouring territories), and to a growing list of International destinations.

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For UK and EU customers, a flat delivery fee applies at checkout. As we work with different couriers depending on availability and delivery experience, this fee may vary slightly between orders. Thank you for your understanding.

All UK orders over £75 ship free.

We aim to dispatch every order within 1–2 days of payment. Once you receive your dispatch confirmation email, please allow:

3 - 5 working days for delivery (UK)
3 - 7 working days for delivery (EU)

Shipping to the USA (Incl. Delivery Times)

We ship to all US states via FedEx International Connect Plus, with delivery in 3–5 business days from dispatch.

Shipping: $45 on orders under $300. Complimentary on orders of $300 and above.

All prices on our US store include applicable import duties. There are no additional charges on delivery.

Tracking is provided automatically by email once your order is dispatched.

Please note that delivery times may vary due to factors beyond our control. While we're not liable for these delays, we're always happy to help track down an order if needed.

Shipping to Canada (Incl. Delivery Times)

Shipping: $65 CAD on orders under $420 CAD. Complimentary on orders of $420 CAD and above. Thanks to the Canada-UK Trade Continuity Agreement, most orders incur no import duty. Delivery typically takes 3–5 business days from dispatch.

Shipping to International Destinations (Incl. Delivery Times)

We also ship to Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, the United Arab Emirates, Saudi Arabia, Qatar, and Kuwait. A flat £35 fee applies to all International orders. Import duties and taxes aren't included in International pricing and may be collected by the courier on delivery. Delivery times vary by destination.

Tracking

We'll let you know as soon as your parcel has been dispatched, along with your tracking number.

Pre-orders

New pieces and collections are often released as pre-order first, giving you the chance to secure them as soon as they're announced rather than waiting for general stock. This applies around new collection launches, once a piece proves popular and isn't part of a limited run, it typically moves to standard, always-in-stock availability on our website.

Payment is taken in full at the time of your pre-order. Pre-orders typically ship within 2–4 weeks.

You're free to cancel your pre-order at any time before it dispatches, for a full refund, and once your order does dispatch, it's covered by our standard 14-day return window like any other purchase, so you're never left without the option to change your mind.

If a batch runs later than expected, we'll email you a revised estimate as soon as we know, along with the option to cancel for a full refund at that point.

2. RETURNS & EXCHANGES

Our returns and exchange policy applies to all ENYALYË orders, wherever you're shopping from.

If you're not completely satisfied with your purchase, you have 14 days from the date of delivery to let us know (hello@enyalye.com) whether you'd like to return your item for a full refund, or exchange it for another piece. Your item must be on its way back to us within this 14-day window.

Please allow 7 days for processing once your return arrives, and note that we're unable to refund the cost of returning items to us. Do take care when packaging your return, as we're unable to refund items that arrive back with us broken.

Candle refills

As these can't be resold once used, we don't ask for them to be returned. If your refill arrives damaged, or doesn't burn as it should, simply let us know and we'll arrange a replacement or refund, no return necessary.

Return address

15 Missenden Road, Chesham, England, HP5 1JL

All items must be returned unused, unaltered and in their original packaging.

Exchanges are subject to product availability, though we'll always do our best to get you the piece you want as soon as possible, and we cover the cost of sending your replacement.

3. CONTACT

If you have any questions or enquiries, please don't hesitate to reach us at hello@enyalye.com.