PRIVACY & COOKIES POLICY

Last Updated: 14/11/2024

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This Privacy & Cookies Policy explains how we collect, use, share, and protect information about you when you visit our website (www.enyalye.com) and use our services. This policy is in compliance with the UK General Data Protection Regulation (GDPR) and other applicable UK data protection laws.

1. Company Details:

Registered Name: ENYALYË LTD
Registered Address: 158 St. Pauls Road, Birmingham, England, B12 8LZ
Company Number: 15596138
Email: hello@enyalye.com

2. What Data We Collect and Why

We collect information that helps us provide you with a seamless shopping experience, improve our services, and comply with legal obligations. The types of personal data we may collect include:

• Contact Information: such as your name, email address, billing and shipping address, and phone number. We collect this information when you place an order, sign up for our newsletter, or contact us for support.

• Payment Information: including credit card details and other payment information necessary for completing transactions. Payment data is securely processed by our payment provider (Shopify Payments) and is not stored by us directly.

• Order Information: details of products you have purchased, preferences, and any communications you have with us related to your order.

• Website Usage Data: including information about your interactions with our Website (e.g., pages visited, items viewed) and device data (e.g., IP address, browser type). This data is collected via cookies and similar technologies.

• Marketing Preferences: your preferences for receiving marketing communications, collected when you opt-in to our newsletter or other promotional messages.

3. How We Use Your Data

We use your data for various purposes, which include:

• Processing Orders: to fulfill and deliver your orders, handle payments, and provide updates on your order status.
• Customer Support: to respond to inquiries, manage complaints, and provide support as needed.
• Marketing Communications: if you have opted-in, we may send you promotional emails about new products, offers, and news. You can opt out at any time.
• Improving Our Services: to understand how customers use our website and to enhance user experience through data analytics.
• Legal Compliance: to fulfill any legal requirements or respond to lawful requests from public authorities.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to personalise your experience, analyse website traffic, and target advertisements. Cookies are small text files placed on your device when you visit our Website. You can control your cookie preferences through your browser settings.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality and security.
• Analytics Cookies: Help us understand how visitors use our website and track performance (e.g., Google Analytics).
• Advertising Cookies: Used to deliver targeted advertisements and measure their effectiveness.

Managing Cookies:
You can modify your cookie preferences by adjusting your browser settings to accept or refuse certain cookies. Please note that disabling some cookies may impact your experience on our website.

5. How We Share Your Data

We do not sell or rent your personal information to third parties. We will always ask you permission, if we think sharing your information with a a third-party would be to your benefit. You have the right to refuse. 

6. Your Rights

Under the GDPR, you have rights regarding your personal data, including:

• Right to Access: You may request details of personal data we hold about you.
• Right to Rectification: You have the right to correct any inaccuracies in your data.
• Right to Erasure: You can request that we delete your data in certain circumstances.
• Right to Restrict Processing: You may request limitations on how we process your data.
• Right to Data Portability: You can request a copy of your data in a portable format.
• Right to Object: You have the right to object to certain types of data processing, including direct marketing.

To exercise any of these rights, please contact us at hello@enyalye.com. We may request proof of identity before processing your request to ensure the security of your data.

7. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data from unauthorised access, disclosure, alteration, or destruction. While we strive to protect your data, no online transmission or storage can be guaranteed to be completely secure. You provide your information at your own risk.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, such as processing orders, complying with legal obligations, and resolving disputes. We regularly review our data retention policies to ensure data is stored only as long as necessary.

9. Third-Party Links

Our website may, in the future, contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review this policy periodically. If significant changes are made, we will notify you by email or through a notice on our website.

11. Contact Us

If you have questions about this Privacy & Cookies Policy or how we handle your data, please contact us at:
hello@enyalye.com

By using our website, you consent to this Privacy & Cookies Policy.